MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• At least 2 years of experience in a supervisory role within the food service or hospitality industry.
• Strong knowledge of restaurant and bar operations as well as customer service principles.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Basic proficiency with point-of-sale (POS) systems.

PREFERRED QUALIFICATIONS:

• Associate degree or certification in hospitality management or related field.
• Experience working in a hotel restaurant environment.
• Familiarity with health and safety regulations specific to food service.
• Leadership training or management certification.
• Bilingual abilities, particularly in Spanish, to better serve diverse clientele.

SKILLS:

The Restaurant Floor Supervisor utilizes strong leadership and communication skills daily to coordinate team efforts and ensure clear, effective interactions between staff and guests. Problem-solving skills are essential for quickly addressing and resolving service issues or customer complaints to maintain a positive dining experience. Organizational skills are applied in managing staff schedules, inventory, and operational workflows to optimize efficiency. Knowledge of health and safety standards is critical to enforce compliance and maintain a safe environment for both employees and patrons. Additionally, proficiency with POS systems and scheduling software supports accurate order processing and workforce management, contributing to the overall success of restaurant operations

ABOUT THE ROLE:

The Restaurant Floor Supervisor at Javelina plays a pivotal role in ensuring the smooth and efficient operation of the restaurant floor. This position is responsible for overseeing daily dining room activities, managing staff performance, and delivering exceptional customer service to enhance guest satisfaction. The supervisor acts as a liaison between the kitchen and front-of-house teams to maintain seamless communication and timely service. They are also tasked with upholding health, safety, and cleanliness standards in compliance with company policies and regulatory requirements. Ultimately, the role aims to create a welcoming and organized dining environment that supports the restaurant’s reputation and business goals.

RESPONSIBILITIES:

• Supervise and coordinate the activities of restaurant floor staff including servers, hosts, and bussers to ensure efficient service delivery.
• Monitor guest satisfaction by addressing customer inquiries, concerns, and feedback promptly and professionally.
• Collaborate with kitchen staff to manage order flow and resolve any service issues that arise during shifts.
• Ensure compliance with health, safety, and sanitation standards throughout the dining area.
• Assist in staff training, scheduling, and performance evaluations to maintain a motivated and skilled team.
• Manage inventory levels of dining room and or food and beverage supplies and communicate needs to management for timely replenishment.
• Ensure brand standards are being upheld