Restaurant General Manager at Chetola Mountain Resort

Blowing Rock, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Standards, Leadership, Accountability, Guest Experience, Floor Management, Scheduling, POS Usage, Cash Handling, Inventory Management, Vendor Relations, Cost Controls, Menu Development, Beverage Programs, Compliance, Coaching, Mentoring

Industry

Hospitality

Description

Description ABOUT CHETOLA RESORT For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a disciplined, visionary, and service-obsessed Restaurant General Manager to lead Timberlake’s Restaurant. This is not simply a supervisory role—it is a chance to raise the bar of excellence and set the gold standard for dining in the High Country. The Restaurant General Manager will oversee all front-of-house operations and partner closely with the Executive Chef and resort leadership team. This leader will set, communicate, and enforce service standards; build and sustain a culture of accountability and pride; and create a guest experience that is as precise as it is warm. With an Assistant Restaurant Manager as a direct partner, the Restaurant General Manager will ensure every shift, every table, and every detail reflects the polish and professionalism of a luxury resort. WHAT YOU’LL DO Standards of Excellence & Guest Experience Establish, implement, and uphold the highest service standards across the restaurant, bar, and patio dining areas Lead by example—consistently demonstrating flawless service execution, refined presentation, and professional guest engagement Train, coach, and require staff to maintain consistency in the details that define guest experience—from perfectly set tables to polished glassware and aligned chairs Inspect dining rooms and outdoor dining area continuously to ensure standards are not only met but exceeded Culture, Leadership & Accountability Build and nurture a culture rooted in pride, teamwork, and professionalism Inspire, motivate, and recognize staff while holding each team member accountable to expectations Partner with the Assistant Restaurant Manager to deliver consistent coaching, enforce discipline where necessary, and reward excellence Champion communication, creating a workplace where staff feel both supported and challenged to grow Operational Leadership Oversee daily operations with precision, including scheduling, floor management, and shift readiness Ensure accurate POS usage, cash handling, and financial reporting Manage inventory and vendor relationships to maintain a well-stocked, organized, and efficient front-of-house Lead the execution of private dining and holiday events with the same attention to detail as à la carte service Collaboration & Financial Stewardship Partner closely with the Executive Chef to ensure seamless service, strong communication, and aligned priorities Monitor and manage labor and cost controls, balancing efficiency with service excellence Collaborate on menu development, wine and beverage programs, and seasonal promotions Ensure compliance with all ABC laws, health codes, and safety standards Requirements ATTENTION TO DETAIL IN ACTION At Timberlake’s, excellence lives in the details. As Restaurant General Manager, you’ll set the example and ensure the team never overlooks the little things that make a big impact: Tabletop precision: Salt on the right, pepper on the left, condiments aligned, and flatware spotless Glassware gleam: Zero fingerprints, water spots, or streaks Chair alignment: Dining rooms and outdoor patio area presented with uniform spacing and order Uniform standards: Crisp, clean attire with polished shoes Menu presentation: Clean, smudge-free menus delivered with consistent greetings Service flow: Food and beverages timed and presented consistently, never rushed and never delayed ABOUT YOU A proven leader with a track record of successfully managing upscale dining or resort restaurants Skilled at building culture—you know how to inspire, motivate, and hold people accountable in equal measure Relentless about standards of excellence, with an eye for detail that never wavers Calm under pressure, solutions-oriented, and energized by busy service environments A natural coach and mentor who thrives on developing strong, service-driven teams REQUIREMENTS Minimum 3–5 years of restaurant management experience; upscale or resort dining experience strongly preferred Demonstrated success in setting and maintaining high service standards and building team culture Strong knowledge of food and beverage service, wine service, and health/safety regulations Proficiency with POS systems and financial reporting Availability to work evenings, weekends, and holidays Ability to stand for extended periods and lift up to 40 lbs WHY CHETOLA Lead a signature dining experience at one of the most recognized resorts in the Blue Ridge Mountains Play a pivotal role in shaping service culture and guest experience during an exciting era of growth and renewal Join a leadership team that values accountability, detail, and authentic hospitality Competitive salary based on experience Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

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Responsibilities

The Restaurant General Manager will establish and uphold the highest service standards across dining areas, leading by example and ensuring flawless execution in collaboration with the Executive Chef. This leader is responsible for overseeing daily operations, managing labor and cost controls, and fostering a culture of pride and accountability among the team.