Restaurant General Manager-Hell's Kitchen (Caesars Palace LV) at Caesars Entertainment

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Employee Relations, Revenue Maximization, Service Recovery, Health Department Compliance, Team Leadership, Communication Skills, Microsoft Office Proficiency, Food and Beverage Experience, Supervisory Experience, Interpersonal Skills, Judgment Under Pressure, Point of Sales Systems, Detail Oriented, Professional Appearance, Positive Interaction

Industry

Gambling Facilities and Casinos

Description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Restaurant Manager is responsible for the day-to-day operations of the outlet including but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements. HOW YOU WILL CREATE THE EXTRAORDINARY Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Use tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the “A” grade. Knowledge of Health Department Rules and Regulations. Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service. Conducts individual and team QIT, CIP’s,EOS/SFS, Step 1 and Buzz sessions and uses the Harrah's coaching cycle in giving both positive and corrective feedback. Follows and enhances departmental and restaurant specific policies, procedures and sequence of service. Additional duties as requested by the Food and Beverage Director. WHAT YOU WILL NEED Must be 21 years of age or older Must have a positive and professional interaction with all casino/hotel departments. Consistently demonstrates excellent communication and facilitation skills. Assists co-workers as needed. Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs. High school diploma or equivalent required. College degree preferred. Minimum five years high-volume Food and Beverage experience. Minimum three years supervisory experience. Nevada Food Handler Certification Nevada Alcohol Awareness Certification Nevada non-gaming (Sheriff’s) Certification ADDITIONAL REQUIREMENTS Must be congenial and have neat, professional appearance with good personal hygiene. Must be reliable and conscientious. Possess the ability to interact (in English) with guests, co-workers and supervisory staff. Must be accurate and detail oriented. Strong interpersonal and communication skills. Ability to act quickly and exercise good judgment under pressure and/or conflict situations. Knowledge of current PC software including word processing and spreadsheets. Proficiency in Point of Sales systems (i.e. Micros, InfoGenesis) TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Responsibilities

The Restaurant General Manager oversees the daily operations of the restaurant, focusing on employee relations and service objectives. They are responsible for maintaining high customer satisfaction and compliance with health regulations.