JOB DESCRIPTION:

The Restaurant General Manager (RGM) is an advanced level classification responsible for high volume restaurants of or exceeding $1.5 million. Incumbent excels in leadership, executes effective bench planning, independently performs management duties by shaping the culture of the restaurant, drives customer satisfaction, maintains process/discipline around the P&L, and drives excellence around core operation procedures to run Premier Operations. The incumbent sets expectations and coaches the team on how to achieve and maintain expectations, ensures that team members and the management team are properly trained and developed, completes and executes the bench plan process and manages the restaurant budget.
The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, and full compliance adhering to AG Bells and Taco Bell. The RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Area Coach (AC), and directly manages Assistant Manager, Shift Supervisors, and Team Members. This position interacts with restaurant Team Members, Restaurant Management, Area Coaches, members of the field operations team, outside vendors, but most importantly our guests!

QUALIFICATIONS:

• Previous management or 2+ years of customer service / fast food experience
• High School Diploma, GED, College, or University diploma
• 2+ years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
• Strong leadership and communication skills
• Basic business math and accounting skills, and strong analytical/decision-making skills
• A track record of people development
• Reliable transportation
• Good communication skills
• Must pass background check criteria and drug test
• Safety-focused, punctual, team oriented, respectful, and motivated
• Must be open to work weekends and holidays as needed
• Arrive to work on time
• Flexible scheduling
• Follow procedures regarding operation of restaurants equipment
• Regular access to personal vehicle
• Able to lift up to 25 lbs and carry up to 30 feet
• Able to push/pull up to 90 lbs up to 30 feet
• Able to stand and walk for the majority of shift
• Follow cash handling safety and security procedures
• Adhere to Company and City/State/US Safety requirements
• Knowledge of and compliance with Company and Brand HR policies and practices
• Ability to read, count, and write to accurately complete all documentation