ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

This full-time position is part of our Food and Beverage Management team and is a Senior Leader in the F&B Division. The Restaurant General Manager will report to the Director of Food and Beverage and is responsible for the overall success and prosperity of the restaurant from both a guest and employee perspective with an emphasis on the driving of quality of service, guest recognition and revenue growth. The General Manager will be responsible for communication with all stakeholders and will need to manage the relationships with our Resort Owners and Chef Partners ensuring accurate and timely communication and adhering to project deadlines. The Restaurant General Manager is the brand ambassador and host of Tavernetta Vail, building relationships with guests, the local community and our high return guests with the brand and Chef Partners is crucial and an integral part of the job. This position requires an individual with a strong sense of ownership over an operation, someone who is a self-motivated, and holds themselves accountable for the success of a business.

WHAT YOU WILL DO:

• Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume.
• Drive the average check and food to beverage ratio to maximize average spend per guest.
• Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc.
• Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events.
• Entertain influencers, journalists, and business promoters
• Promoting new meal periods like Brunch, Après Tivo, Breakfast for locals and private events.
• Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest’s satisfaction not only while guests are dining, but with on-line reviews as well.
• The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease.
• Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices.
• Responsible for the development and success of the Restaurant Management team which includes 3 Assistant Managers, Lead Sommelier and Lead Host.
• Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef.
• Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service.
• Establish and maintain adequate equipment and product par stock.
• Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market.