Restaurant Guest Relations | Talent Day October 27th at Madeline Hotel and Residences Auberge Resorts Collection

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Hospitality, Communication, Interpersonal Skills, Service Excellence, Reservations, Coordination, Team Support, Operational Standards, Guest Satisfaction, Problem Solving, Attention to Detail, Flexibility, Professionalism, Fluency in English, Additional Languages

Industry

Hospitality

Description

Company Description TALENT DAY - OCTOBER 27TH 2025 Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow. Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. For more information: https://auberge.com/collegio-alla-querce/ Job Description At Auberge Collection, we believe that extraordinary dining experiences begin with a warm welcome and thoughtful service. As a Restaurant Guest Relations team member, you will set the tone for every guest interaction, ensuring seamless coordination and creating a welcoming atmosphere that reflects our commitment to luxury hospitality. Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are: Guest Welcome & Service Excellence Greet guests warmly, provide courteous service, and manage check-ins and seating efficiently. Respond accurately to guest inquiries regarding hotel services, dining options, and local attractions. Reservations & Coordination Answer phones and take reservations, maintaining precise records in the reservation system. Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth service flow. Monitor guest profiles, VIP arrivals, and special requests to deliver personalized attention. Station & Team Support Assist with preparation of station charts, assign stations, and guide servers and support staff in achieving optimal table setup. Collaborate with Food and Beverage Management to maintain a welcoming, efficient, and professional restaurant environment. Operational Standards & Guest Satisfaction Maintain cleanliness, organization, and sanitation of the host station and assigned work areas. Ensure menus and wine lists are clean, updated, and well-stocked at all times. Address guest complaints promptly, resolving concerns with care and professionalism. This role is an invitation to create meaningful dining moments. As a Restaurant Guest Relations team member, you will ensure that every interaction embodies our values of elegance, attentiveness, and personalized service. Qualifications Experience Prior experience in hospitality, ideally within a high-end or luxury environment required. Skills & Competencies Strong communication and interpersonal skills, with a positive and professional attitude. Fluent in English, both spoken and written. Additional languages are considered an advantage. Availability Flexibility to work evenings, weekends, and holidays in line with business needs. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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Responsibilities

As a Restaurant Guest Relations team member, you will set the tone for every guest interaction, ensuring seamless coordination and creating a welcoming atmosphere. You will greet guests, manage check-ins, respond to inquiries, and assist with reservations and service flow.