Restaurant Host at Angel Of The Winds Casino Resort

, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

17.15

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Positive Attitude, Organization, Cash Handling, Point of Sales (POS), Communication, Sanitation Guidelines, Customer Orientation, Time Management, Problem Solving, Professionalism, Attention to Detail, Multi-tasking, Working Independently, Phone Etiquette, Reservation Management

Industry

Gambling Facilities and Casinos

Description

Starting Wage: $17.15/hr. Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Greets and interacts with guests in a friendly, professional, and attentive manner. Escorts guests to restaurant tables and presents them with clean menus. Organization of station planning and dining room assignments. Takes guests names for waiting list and quotes wait times to guests accurately. Observes tables and keeps tracks of clean, dirty and occupied tables. Collects money and returns change to guests in an accurate and timely manner. Operates, balances, and reconciles cash till and Point of Sales (POS). Responds to guest inquiries regarding menu offerings and/or specials. Ensures all work stations are stocked, neat, clean and sanitary. Answers phones for reservations and room service. Rings in room service and give them to server assistant in a timely manner. Follows all food safety and sanitation guidelines as applicable. Responsible for all monies coming in and out of the restaurant during operating hours. Works’ days, nights, weekends, special events and holidays as needed. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Must be 18 years of age. Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently. One to three months related work experience and/or training; or equivalent combination of education and experience. Must have one to three months cash handling experience. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency. Must be able to obtain and maintain a Washington State Health Card (Food Worker Card). Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.

Responsibilities

The Host is responsible for greeting guests professionally, escorting them to tables, managing the waiting list, and ensuring accurate cash transactions and till reconciliation. Duties also include maintaining station cleanliness, answering phones for reservations and room service, and adhering to all food safety guidelines.