SUMMARY

Serve as consistent point of contact for dining outlets. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary.

• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Warmly greet guests immediately upon entering. Seat guests as assigned and distribute appropriate menu.
• Answer phone calls; provide accurate and detailed information regarding restaurant/resort operation.
• Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
• Work quickly and safely at all times.
• Maintain and comply with all departmental policies/service procedures.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.
  Requirements: