Restaurant Hostess at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Welcome, Table Reservations, Guest Flow Control, Interpersonal Skills, English Proficiency, Professional Grooming, Database Maintenance, Complaint Resolution, Service Training, Food/Beverage Labeling, Reporting, Cashiering, Inventory Assistance, Teamwork, Safety Compliance

Industry

Hospitality

Description

Company Description An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. Job Description PURPOSE OF POSITION To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. KEY ROLES & RESPONSIBILITIES • Provide a warm and friendly welcome, leading guests and seating them at their table • Take telephone bookings and maintain a clear and organized reservations book • Assist in the set-up of tables and displays • Maintain and update guest database • To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions • Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager • To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards • To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet • To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner • To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc. • Maintain cleanliness of hostess station and surrounding areas, as well as of all menus • Maintain good working relationship with own colleagues, and all other departments • Correct preparation of all necessary operational material in the back office • Learn safety, sanitation and hygiene policies • Present check to guests and perform cashiering function if needed • Effectively control guest flow in the restaurant ensuring maximum turnover • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment • Train waitstaff and bus staff in hostess standards • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards • Carry out any other duties as and when assigned by the Management of the Hotel • Assist other Food & Beverage Outlets in their operations within peak times when needed Qualifications PERSONAL ATTRIBUTES • Excellent reading, writing and oral proficiency in English • Well-presented and professionally groomed at all times • Strong interpersonal skills and able to establish a good rapport with guests • Possess full knowledge of restaurant’s seating/table plan • Computer knowledge (Microsoft Excel, Word, PowerPoint) • Eagerness to learn and share knowledge with the Team QUALIFICATIONS • Secondary education EXPERIENCE • 1 year Hotel experience in F&B or other related industries with transferable skills • Previous public contact and/or cashiering experience Additional Information Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary purpose is to provide an appropriate welcome to guests at Food & Beverage Outlets, manage table reservations, and effectively control guest flow. Key duties include warmly seating guests, maintaining reservation records, assisting with setup, and ensuring adherence to hotel standards.