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Restaurant Incubation Lead at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Vendor Management, Marketplace Management, KPI Tracking, Process Optimization, Data Analysis, Stakeholder Management, Project Management, Strategic Planning, Operational Scalability, Cross-functional Collaboration, Automation, Governance, Performance Improvement

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Main responsibilities Own end-to-end restaurant incubation across APAC (activation to early performance) Define, track and improve key incubation KPIs Identify execution gaps and implement corrective actions to accelerate vendor ramp-up Design and scale standardized incubation processes across markets Lead automation of key workflows in partnership with relevant teams Establish clear governance and accountability between COE and local market teams Collaborate cross-functionally to enhance vendor incubation and experience Pilot and scale high-impact initiatives to continuously improve incubation performance Qualifications 6–10 years of experience in operations, vendor management or marketplace environments (preferably food delivery or tech platforms) Strong experience in driving execution across multiple markets with a focus on operational scalability Proven track record in improving performance metrics through structured programs and process optimization Strong analytical mindset with the ability to translate data into actionable insights Excellent stakeholder management skills, with experience working across regional and global teams Experience working with BPOs, COEs or outsourced operations is a strong advantage Ability to operate in a fast-paced, ambiguous environment and drive clarity and accountability

Responsibilities

The Restaurant Incubation Lead will own the end-to-end restaurant incubation process across APAC, focusing on vendor activation and performance ramp-up. They will design standardized processes, track key KPIs, and collaborate cross-functionally to scale high-impact initiatives.