Leads an industry-leading FIVE Tribe, where each member embodies the ‘Vibe at FIVE’ and contributes to the disruptive, next-level Guest Experience.
Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience.
Ensures a Seamless Dining Experience for Guests, Anticipating their Needs and Exceeding Expectations.
Showcases a Proactive Approach to addressing Guests’ concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
Regularly evaluates and enhances the buzzing ambiance of the Dining Destination, overseeing table settings, lighting, music, and décor to create an Authentic and Immersive Japanese dining experience.
Develops and implements visionary Standard Operating Procedures (SOPs) for all aspects of restaurant operations, including opening and closing procedures, reservation management, table seating, and service flow to provide a first-in-class Guest Journey.
Monitors and manages the restaurant’s Inventory with remarkable Attention to Detail, including supplies, equipment, and ingredients, ensuring optimal stock levels, minimal wastage, and Efficient Utilisation.
Enforces stringent Health and Safety Standards, including Sanitation Guidelines, and Food Quality Control measures to meet Regulatory Requirements and maintain FIVE’s industry-leading Standards of Cleanliness and Hygiene.
Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction and ensure top-notch Service.
Collaborates with the Executive Chef to craft a bespoke menu that showcases next-level Japanese cuisine, whilst incorporating seasonal, authentic, and innovative Culinary Masterpieces and Considering Guest Preferences and market Trends.
Coordinates with the Culinary Team to ensure the Availability of high-quality Ingredients and Maintain consistent Standards of Food Preparation and Presentation.
Monitors Menu Performance, gathers Guest Feedback, and makes adjustments to enhance Profitability, Customer Satisfaction, and Culinary Creativity.
Maximises revenue and profitability through proactive Strategies, effective Cost-Control measures, first-in-class Pricing Strategies and well-planned sales promotions.
Explores opportunities for Revenue Growth, such as private events, collaborations, and partnerships, while Maintaining the Integrity of the Dining Concept.
Analyses financial reports, such as sales trends, food and beverage cost, and labour cost, to Identify Opportunities for improvement and implement corrective measures to Optimise Profitability.
Collaborates with the Finance Department to ensure accurate Financial Reporting, Monitor budgetary constraints, and Maintain effective cost management.
Selects and hires Talented Individuals who possess a genuine passion for Japanese cuisine and Service Excellence.
Conducts comprehensive Onboarding and Training Programmes to equip ‘FIVERs’ with the necessary skills to curate a sensational Dining Experience.
Motivates and fosters a positive work environment that encourages Growth and Collaboration, through ongoing Training Initiatives, Mentorship and remarkable Leadership that emphasises ‘FIVE-Styled’ Guest Interaction, Attention to Detail and the importance of Personalised Service.
Hosts regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
Schedules the Restaurant Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards.
Stays informed about Industry Trends, emerging ingredients, and cutting-edge Culinary Techniques to consistently enhance Guests’ Dining Experience.
Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
Contributes to the signature behind-the-scenes ‘Vibe at FIVE,’ playing a vital role in the success of FIVE’s award-winning initiatives.
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