Roles & Responsibilities

The Outlet Manager must maintain and control a high level of guest service achieved by ensuring consistent and thoughtful service, demonstrated by the staff. Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel s Restaurant to ensure that established cultural and core standards are met. Manage the Dining operation and its respective employees inclusive of managers. Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control Attend regular operational meetings to ensure effective coordination and cooperation between departments Process the payroll and gratuity reports as required Work harmoniously and professionally with co-workers and supervisors Describe and ensure quality of all food items, ingredients, and preparation methods. Work closely with the Restaurants and IRD Manager, assigned Sous Chef and pastry to maintain effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Observe physical condition of facilities and equipment in the restaurant and make recommendations for corrections and improvements as needed. Inspect the restaurant for spot checks on bar set ups as well as random quality checks to build guest loyalty in return. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Desired Candidate Profile

• Excellent English language skills both written and verbal College degree, preferably in Hospitality Management 4 to 6 years of experience in a similar position Strong supervisory and managerial skills Excellent interpersonal and problem-solving skills