Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description

• Accountable for managing the day to day operations of Hawthorn with active presence on the restaurant floor leading your team to deliver service excellence
• Work in supporting the General Manager and Restaurant Chef to execute the smooth and flawless operation of both the Front and Heart of House.
• Work in supporting the General Manager, Restaurant Chef, Head Bartender, and Mixologists to create and maintain all restaurant menus while in keeping with the overall concept
• Constantly drive innovation to redefine the Calgary culinary experience by actively promoting Hawthorn within the community
• Effectively recruit and onboard new colleagues
• Train and lead the team in all aspects of the department to ensure service standards are followed
• Promote the growth and development of internal talent
• Proactively engaging with guests to gather feedback, resolve any issues and turn negative experiences into positive outcomes to ensure satisfaction.
• Observes guest behavior and cues to identify potential concerns before they escalate.
• Abides by all ProServe regulations to ensure responsible alcohol service and full compliance with Alberta liquor laws.
• Accountable for driving revenue and profit through the development and implementation of strategies, practices and promotions while keeping with the overall concept of the venue
• Actively assist in managing restaurant social media accounts in partnership with the General Manager, Restaurant Chef, and Marketing Team
• Working with the Restaurant Leadership & Marketing Teams, manage online reputation by responding to feedback, comments and/or reviews in a timely and professional manner, addressing any concerns.
• Assist with management of the departmental budget
• Maintain the health, safety and sanitation of the restaurant
• Collaborate with other departments to contribute to the overall smooth operation of the hotel
• Adhering to all Company policies, procedures and value