Restaurant Manager at Indeed

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 26

Salary

120000.0

Posted On

25 Sep, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitality & Travel

Description

Full job description

Front of House Manager – 38 KATSU

Location: Canberra Centre, Canberra ACT

Position: Front of House Manager

Employment Type: Full-Time

About Us

38 KATSU is a Japanese katsu specialist located in Canberra Centre.

We are a busy, modern Japanese restaurant focused on quality food, efficient service and creating a welcoming dining experience for our guests.

We are looking for an experienced and responsible Front of House Manager to take ownership of our FOH operations, lead the team and ensure the restaurant runs smoothly every day.

About the Role

This is a hands-on management position with responsibility for both daily service and the ongoing organisation of the FOH team.

You will be expected to lead the floor during service while also managing staff rosters, FOH stock and ordering, training and general day-to-day FOH operations.

Key Responsibilities

Manage day-to-day front of house operations
Lead and supervise the FOH team during service
Prepare and manage weekly staff rosters based on business requirements and staff availability
Monitor staffing levels and assist with shift coverage when required
Manage FOH stock levels and place orders for required supplies
Ensure essential FOH items are ordered in advance and adequately stocked
Train and onboard new FOH team members
Monitor staff performance and provide ongoing feedback
Maintain high standards of customer service and hospitality
Handle customer enquiries, complaints and service recovery professionally
Coordinate staff positioning, breaks and workflow during service
Ensure opening and closing procedures are completed correctly
Oversee POS, cash handling and end-of-day procedures
Maintain cleanliness, presentation and organisation throughout the restaurant
Communicate closely with the kitchen team to ensure smooth service
Help maintain efficient labour levels while ensuring appropriate service coverage
Ensure company policies, food safety and workplace procedures are followed
Identify operational issues and communicate them promptly to management

About You

We are looking for someone who:

Has previous FOH management or supervisory experience in hospitality
Has experience preparing staff rosters
Is comfortable managing stock and placing supplier orders
Has strong leadership and communication skills
Is confident managing a team in a busy restaurant environment
Is highly organised and able to plan ahead
Takes ownership and responsibility rather than waiting to be directed
Can make decisions and solve problems independently during service
Has strong customer service skills
Works well under pressure
Is comfortable maintaining standards and giving clear direction to staff
Has availability across weekdays, weekends and busy trading periods

How To Apply:

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Responsibilities