Full job description

JOB PURPOSE

To lead and manage all aspects of daily restaurant operations, ensuring exceptional guest experience, maintaining Bikanervala's quality standards, achieving financial targets, and developing a high-performing team. The Restaurant Manager is responsible for the overall success of the assigned outlet and serves as the face of Bikanervala to guests and the local community.

KEY RESPONSIBILITIES

1. Operations Management

Oversee all daily restaurant operations including front of house, kitchen, and sweet counter
Ensure smooth service during all meal periods (breakfast, lunch, dinner) and peak hours
Manage opening and closing procedures, ensuring security and compliance protocols are followed
Coordinate with kitchen team to ensure timely food preparation and quality presentation
Monitor and manage table reservations, walk-ins, and takeaway orders efficiently
Ensure all equipment is functioning properly and arrange timely maintenance/repairs
Liaise with delivery platforms (Uber Eats, Deliveroo, Just Eat) to maximise online orders

2. Guest Experience & Service Excellence

Ensure every guest receives a warm welcome and exceptional dining experience
Handle guest complaints and feedback promptly, professionally, and to full resolution
Monitor and respond to online reviews (Google, TripAdvisor, social media) within 24 hours
Maintain high standards of cleanliness, ambiance, and presentation throughout the restaurant
Build relationships with regular guests and the local community
Ensure staff are knowledgeable about menu items, allergens, and can make recommendations

3. Team Leadership & Development

Lead, motivate, and manage a team of 15-25 staff including supervisors, servers, and kitchen porters
Create and manage weekly staff rotas ensuring adequate coverage during all shifts
Conduct regular team briefings and communicate company updates effectively
Train new staff and provide ongoing coaching and development to existing team members
Conduct performance appraisals and manage underperformance through appropriate processes
Handle disciplinary matters and grievances in line with company policy
Foster a positive, inclusive, and professional working environment

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Responsibilities