Full job description

South Freo Continental is seeking an Experienced Restaurant Manager for our afternoon and dinner service. We are a successful breakfast and brunch cafe by day and a Trattoria by night. Our trattoria offers traditional Italian cuisine.

Your responsibilities

Setting up the restaurant for upcoming service/s
Keeping menus and wine list accurate and loaded in the system
Maintain and monitor stock levels in line with budget.
Supervise the floor staff and drive continuous improvement in accuracy of order inputs and customer focus.
Planning the staff roster - Take reservations, stagger sittings, confirm reservations, turn tables.
Greet guests when they arrive at the restaurant
Have an excellent knowledge of food and beverages provided. Offer immediate flexibility around food offering for gluten free and other dietary requirements.
At the close of service, reconcile the till and perform the cash up. Leave restaurant in go position for next day.
Use the POS system, ensure it is kept current with any menu changes.
Manage customer feedback
Interaction with customers to assess their satisfaction. This task will extend to monitoring comments on social media
Assist with the training and development with staff, particularly for upselling and repeat bookings.
Enforce the Responsible Service of Alcohol guidelines for both staff and guests.
Demonstrate ability to apply OH&S processes and achieve high standards of food hygiene.
Coordinate and control daily Front of the House and Back of the House restaurant operations
Appraise staff performance and provide feedback to improve productivity
Train new and current employees on proper customer service practices and restaurant procedures

Requirements

Previous experience as a Restaurant Manager is essential
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced hospitality environment
Sound understanding of restaurant operations and customer service
RSA and Approved Manager

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Responsibilities

Full job description

Your responsibilities

Setting up the restaurant for upcoming service/s
Keeping menus and wine list accurate and loaded in the system
Maintain and monitor stock levels in line with budget.
Supervise the floor staff and drive continuous improvement in accuracy of order inputs and customer focus.
Planning the staff roster - Take reservations, stagger sittings, confirm reservations, turn tables.
Greet guests when they arrive at the restaurant
Have an excellent knowledge of food and beverages provided. Offer immediate flexibility around food offering for gluten free and other dietary requirements.
At the close of service, reconcile the till and perform the cash up. Leave restaurant in go position for next day.
Use the POS system, ensure it is kept current with any menu changes.
Manage customer feedback
Interaction with customers to assess their satisfaction. This task will extend to monitoring comments on social media
Assist with the training and development with staff, particularly for upselling and repeat bookings.
Enforce the Responsible Service of Alcohol guidelines for both staff and guests.
Demonstrate ability to apply OH&S processes and achieve high standards of food hygiene.
Coordinate and control daily Front of the House and Back of the House restaurant operations
Appraise staff performance and provide feedback to improve productivity
Train new and current employees on proper customer service practices and restaurant procedures

Requirements

Previous experience as a Restaurant Manager is essential
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced hospitality environment
Sound understanding of restaurant operations and customer service
RSA and Approved Manager