Full job description

JOB PURPOSE

To lead and manage all aspects of daily restaurant operations, ensuring exceptional guest experience, maintaining Bikanervala's quality standards, achieving financial targets, and developing a high-performing team. The Restaurant Manager is responsible for the overall success of the assigned outlet and serves as the face of Bikanervala to guests and the local community.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee all daily restaurant operations including front of house, kitchen, and sweet counter
• Ensure smooth service during all meal periods (breakfast, lunch, dinner) and peak hours
• Manage opening and closing procedures, ensuring security and compliance protocols are followed
• Coordinate with kitchen team to ensure timely food preparation and quality presentation
• Monitor and manage table reservations, walk-ins, and takeaway orders efficiently
• Ensure all equipment is functioning properly and arrange timely maintenance/repairs
• Liaise with delivery platforms (Uber Eats, Deliveroo, Just Eat) to maximise online orders

2. Guest Experience & Service Excellence

• Ensure every guest receives a warm welcome and exceptional dining experience
• Handle guest complaints and feedback promptly, professionally, and to full resolution
• Monitor and respond to online reviews (Google, TripAdvisor, social media) within 24 hours
• Maintain high standards of cleanliness, ambiance, and presentation throughout the restaurant
• Build relationships with regular guests and the local community
• Ensure staff are knowledgeable about menu items, allergens, and can make recommendations

3. Team Leadership & Development

• Lead, motivate, and manage a team of 15-25 staff including supervisors, servers, and kitchen porters
• Create and manage weekly staff rotas ensuring adequate coverage during all shifts
• Conduct regular team briefings and communicate company updates effectively
• Train new staff and provide ongoing coaching and development to existing team members
• Conduct performance appraisals and manage underperformance through appropriate processes
• Handle disciplinary matters and grievances in line with company policy
• Foster a positive, inclusive, and professional working environment
•