Job Description

Roles & Responsibilities

Oversee the daily operations of the restaurant, always ensuring exceptional service standards and a seamless guest experience.

Lead, motivate, train, and develop the restaurant team to achieve operational excellence and maintain company standards.

Monitor service delivery and ensure all guests receive personalized and attentive service.

Manage restaurant reservations, seating capacity, and table allocations to optimize service flow and guest satisfaction.

Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and service recovery when required.

Maintain excellent knowledge of menu offerings, beverage selections, promotions, and operational procedures.

Coordinate closely with the kitchen, bar, and other departments to ensure smooth and efficient restaurant operations.

Monitor staffing levels, scheduling, and productivity to meet operational requirements and business objectives.

Ensure compliance with company policies, health and safety regulations, hygiene standards, and grooming requirements.

Support revenue generation initiatives by driving sales, maximizing guest satisfaction, and identifying opportunities to improve performance.

Assist in planning and executing special events, group bookings, and VIP experiences.

Monitor restaurant expenses and support the achievement of financial and profitability targets.

Uphold the highest standards of cleanliness, presentation, and maintenance throughout the restaurant.

• Act as an ambassador for the restaurant and the One&Only brand, fostering strong relationships with guests and colleagues.