About the Company

The Restaurant Manager will be one of the most important leadership hires for our client. While operational excellence, administration, scheduling, and financial management remain essential responsibilities, the primary focus of this role is to deliver an exceptional guest experience and create a strong sense of community among residents and guests.

About the Role

As the face of restaurant, the Restaurant Manager will spend the majority of their time on the restaurant floor, actively engaging with guests, leading the team, and ensuring every interaction reflects the highest standards of luxury hospitality.

Responsibilities

• Guest Experience & Relationship BuildingServe as the primary ambassador and host of restaurant.
• Personally, welcome guests and recognize returning customers.
• Build genuine, long-term relationships with residents and regular guests.
• Anticipate guest needs and create memorable, personalized experiences.
• Actively engage with guests throughout service to ensure satisfaction and loyalty.
• Foster a welcoming atmosphere that encourages a sense of belonging and community.

• Service ExcellenceEnsure every stage of the guest journey is delivered consistently to the highest standards.
• Monitor and maintain service quality, cleanliness, ambience, music, lighting, and overall restaurant atmosphere.
• Lead by example on the floor and inspire a hospitality-first culture.
• Address guest concerns immediately and resolve issues before they become complaints.
• Continuously identify opportunities to enhance the guest experience.

• Team Leadership & DevelopmentCoach and mentor team members throughout service.
• Provide ongoing feedback and training to elevate service standards.
• Promote a culture of warmth, professionalism, and genuine hospitality.
• Ensure team members understand and deliver the restaurant guest experience philosophy.
• Drive employee engagement and accountability.

• Operations & PerformanceOversee daily restaurant operations to ensure efficiency and consistency.
• Manage scheduling, staffing levels, and labor productivity.
• Maintain compliance with health, safety, and company standards.
• Support revenue growth through exceptional guest retention and repeat business.
• Monitor operational and financial performance while prioritizing guest satisfaction.