KEY SKILLS & COMPETENCIES

• Strong leadership and people management.
• Excellent written and digital documentation skills.
• Proficiency in Excel (scheduling, budgeting, reporting).
• FOH stock management & supplier coordination.
• High-level communication and problem-solving skills.
  Job Type: Full-time
  Pay: £30,000.00-£36,000.00 per year

Benefits:

• Employee discount

Work Location: In perso

• Front of House (FOH) Operations
• Oversee daily FOH service to ensure smooth guest experiences.
• Manage FOH stock ordering (beverages, service supplies, uniforms, etc.).
• Maintain presentation standards across dining areas.
• Team Leadership & Development
• Recruit, train, and schedule FOH staff.
• Lead by example to maintain excellent customer service standards.
• Monitor team performance, provide feedback, and manage conflicts.
• Administration & Documentation
• Prepare and maintain staff schedules, payroll inputs, and HR documentation.
• Ensure compliance with health, safety, and company policies.
• Maintain records of staff performance, training, and incidents.
• Financial & Reporting
• Use Excel and reporting tools to track sales, labor costs, and FOH expenses.
• Generate daily/weekly/monthly operational reports for management.
• Identify opportunities to improve efficiency and reduce costs.
• Customer Service
• Handle escalated customer concerns in a professional manner.
• Build strong relationships with regular guests and community partners.
• Support marketing efforts (events, promotions, guest engagement).