JOB OVERVIEW

We are seeking a dedicated and experienced Restaurant Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for the food industry, ensuring that our restaurant delivers exceptional service and maintains high standards of food safety and quality. This role requires a hands-on approach to managing staff, optimizing restaurant performance, and enhancing the overall guest experience.

REQUIRED SKILLS:

• Strong leadership and communication skills.
• Excellent customer service and conflict resolution abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic knowledge of financial management and budgeting.
• Understanding of food safety regulations and procedures.

QUALIFICATIONS:

• High school diploma or equivalent (some positions may require a college degree).
• Must have previous experience in a supervisory or management role in food service.
• Flexibility to work nights, weekends, and holidays as needed.

• Staff Supervision & Training:
• Hire, train, and manage staff, including front and kitchen crew members and crew leads.
• Ensure employees are following company policies and food safety regulations.
• Provide ongoing coaching and development to improve team performance.
• Customer Service:
• Ensure high levels of customer satisfaction by maintaining service quality.
• Address customer complaints and resolve issues promptly and professionally.
• Oversee order accuracy and speed of service.
• Operational Management:
• Oversee daily restaurant operations, including inventory control, food preparation, and cleanliness.
• Manage restaurant opening and closing procedures.
• Ensure the restaurant always meets health and safety standards.
• Maintain restaurant equipment and troubleshoot any issues that arise.
• Financial Management:
• Control restaurant costs, including labor, food, and supplies.
• Monitor financial performance and work to meet budgeted sales goals.
• Assist with payroll and scheduling to ensure adequate staffing.
• Marketing & Sales:
• Implement marketing and promotional activities to drive traffic and sales.
• Monitor local market trends and adjust strategies as needed.
• Maintain relationships with vendors and suppliers.
• Compliance & Reporting:
• Ensure compliance with all local, provincial and federal regulations (e.g., food safety, labor laws).
• Prepare and maintain reports on sales, inventory, staff performance, and other key metrics.