Our Dining Room Manager is required to have skills in supervising staff and also managing a busy, fast paced environment where top quality customer service is the norm. You will be able to relate and manage procedures at the front-end delivery into coordinated back of house processes to ensure a smoother guest experience. The main responsibilities of the role are as follows:

• Coordinate daily, front and back of house Dining Room operations
• Deliver superior service and maximise customer satisfaction
• Respond efficiently and accurately to any arising guest dissatisfaction
• Organise and supervise staffing for twice daily meal times for our guests
• Organise and maintain levels of equipment such as is required for delivery of service
• Have a keen eye for improving efficiency and reduction of waste
• Mentor new waiting staff with the correct operational procedures for the Dining Room
• Complete Dining Room table plan ready for arrivals
• Make sure all stations are clean and tidy and reset for the next session using clean and undamaged glasses or cutlery and plateware
• Ensure all reasonable tasks related to the role are completed as asked by the Hotel Management
• Greeting and serving guests with food and drinks as required.
• Talk to guests about the menu and drinks, and recommend possible combinations
• Take customers’ orders and pass them to kitchen staff or bar assistants
• Clear tables of dirty dishes, cutlery and glasses in a timely manner when guests have finished eating or drinking, and return to kitchen wash up area.
• Ensure the Dining Room staff work as a team and effectively be able to communicate with the Kitchen staff.
• Resolve and guest complaints within the Dining Room.
• Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment.

Attend and complete all training as notified by the online training platform. In particular Food Safety.

• Ensure the Dining Room team are fully trained as per the online training portal as well as train any apprentices within your department
• Ensure awareness of COSHH Data sheets for yourself and other members of your team, and always ensure information available for chemicals on site when there are new chemicals introduced to the workplace
• Ensure our business is promoted at all possible times.
• To ensure you are aware of the Staff Rota and when you are expected to be at work
• To carry out any other reasonable requests as directed by the hotel management
• Making sure internal and external hygiene and health safety procedures are followed.
• To comply with all company policies and procedures at all times
• Ensure you have viewed/read and understood the Employee Handbook.
• Report for duty on time, clock in and be in uniform as outlined in the company uniform policy
• To wear appropriate uniform provided, along with flat black non-slip shoes. No open toed shoes, boots, trainers or flip flops. Skirts need to be below the knee.

Job Types: Full-time, Permanent
Pay: £12.65-£13.45 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Work Location: In perso

• Coordinate daily, front and back of house Dining Room operations
• Deliver superior service and maximise customer satisfaction
• Respond efficiently and accurately to any arising guest dissatisfaction
• Organise and supervise staffing for twice daily meal times for our guests
• Organise and maintain levels of equipment such as is required for delivery of service
• Have a keen eye for improving efficiency and reduction of waste
• Mentor new waiting staff with the correct operational procedures for the Dining Room
• Complete Dining Room table plan ready for arrivals
• Make sure all stations are clean and tidy and reset for the next session using clean and undamaged glasses or cutlery and plateware
• Ensure all reasonable tasks related to the role are completed as asked by the Hotel Management
• Greeting and serving guests with food and drinks as required.
• Talk to guests about the menu and drinks, and recommend possible combinations
• Take customers’ orders and pass them to kitchen staff or bar assistants
• Clear tables of dirty dishes, cutlery and glasses in a timely manner when guests have finished eating or drinking, and return to kitchen wash up area.
• Ensure the Dining Room staff work as a team and effectively be able to communicate with the Kitchen staff.
• Resolve and guest complaints within the Dining Room.
• Be aware of company Health & Safety policy in your workplace and assist others to help to maintain a safe working environment