Job Description

Roles & Responsibilities

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Guest Satisfaction:

• Ensures the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.
• Ensures that associates also provide excellent service to associates in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.
• Implements agreed upon beverage policy and procedures throughout the property.

Finance / Administration:

• Monitor the F&B Cost to ensure it is in line with budget, prepare to take action for any variations.
• Prepare, recommend, and manage the department s annual budgets, forecasts, marketing plans and objectives.
• Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office.
• Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house.
• Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
• Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
• To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB.
• Learn and have knowledge about restaurant direct competitors (benchmarking).
• Achieve the monthly and annual KPO target and the outlet s revenue.

Operations:

• To have a full working knowledge of the outlet floor plan / layout and all F&B offers.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Check the status of all orders and ensure that they are delivered within designated timelines.
• Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross & all other systems as required.
• Establish excellent rapport with guests in a professional manner.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts.
• Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety.
• Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
• Build a personal profile as the managerial face of the restaurant.
• Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database.
• Ensure each associate is always following the bar Order of Service and Standard Operating Procedures.
• Mentor associates as assigned to you, following all correct training procedures and standards.
• Monitor associate development on the floor identifying training needs and any areas of concern.
• To ensure all associates are developing within the departmental training program.
• To ensure effective communication throughout the restaurant at all times.
• To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations.
• Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments.

Company Industry

• HotelsHospitality

Department / Functional Area

• ChefsF&BHousekeepingFront Desk
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