Recently awarded the #11 Best Gastropub in Australia and home to the #1 Gastropub Wine List in the country, The Crafers Hotel is a truly iconic hospitality destination.

Nestled in the Adelaide Hills, we bring together exceptional food, genuine hospitality, boutique accommodation, and one of the Southern Hemisphere's most celebrated wine cellars. Our reputation has been built on creating unforgettable guest experiences, and we're looking for an exceptional hospitality professional to join our leadership team.

The Opportunity

Reporting to the Venue Manager, and working closely with our Group Beverage Manager, and broader Venue Management team, you'll play a pivotal role in leading the daily operation of the restaurant while championing wine education, commercial performance, and exceptional guest experiences.

This is a full-time salaried leadership position embedded within the core restaurant operation. You'll lead from the front—developing people, elevating service standards, and helping shape one of Australia's most respected hospitality venues.

Your Responsibilities

Wine Program

• Weekly wine stocktakes and stock control

• Oversee daily wine room presentation and restaurant stock requirements

• Build confidence and wine knowledge across the front-of-house team

• Drive premium wine sales and overall beverage performance

• Work with the Group Venue Manager and Venue Manager to achieve wine KPIs

• Contribute ideas towards the ongoing development of our award-winning wine program

Restaurant Leadership

• Be a strong leadership presence for front-of-house operations

• Coach, mentor and inspire the team during service

• Create consistently warm, genuine and memorable guest experiences

Events & Wine Experiences

• Host wine tastings, producer dinners and signature events

• Provide wine expertise across guest-facing experiences

• Assist with event planning, staffing and service execution

• Help grow the commercial success of our wine events and experiences

Commercial & Team Performance

Working alongside the management team, you'll help establish and achieve meaningful KPIs across:

• Premium wine sales

• Overall beverage revenue

• Average guest spend

• Guest satisfaction and service standards

• More importantly, you'll coach and develop the team to achieve these outcomes through education, leadership and accountability.