Customer Experience

• Manage and motivate the team
• Deliver superior service and maximise customer satisfaction
• Take customer bookings and help serve food and drinks
• Respond efficiently and accurately to customer complaints

   Manage Staff members

• Hire, train and supervise staff
• Manage all the restaurant staff members who report to you directly.
• Organise and supervise shifts
• Coordinate daily Front of the House and Back of the House restaurant operations
• Appraise staff performance and provide feedback to improve productivity
• Train new and current employees on proper customer service practices

   Restaurant Menu

• Plan budgets and rosters
• Plan menus with cooks or chefs
• Ensure food is prepared and cooked to set company specifications

   Brand and Promotions

• Promote the brand in the local community through word-of-mouth and restaurant events
• Organise food and beverage events, promotions and advertising
• Marketing and promotion - Manage restaurant’s good image and suggest ways to improve it
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

   Cost Control, Compliances & Reporting analysis 

• Ensure health, safety and liquor licensing regulations are followed
• Organise supply purchases, and keep stock records
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
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