Restaurant Manager at Settlers Hospitality

Scranton, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Supervision, Problem-Solving, Coaching, Training, Time Management, Schedule Management, Food Knowledge, Wine Knowledge, Cocktail Knowledge, QSR Experience, Craft Beer Knowledge, Sales, Inventory Management, Financial Management, Staffing

Industry

Hospitality

Description

Description Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Our key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group’s core mission focuses on the guest experience while incorporating a high standard of hospitality. We are hiring a Restaurant Manager to join our team of hospitality professionals at Ale Mary's in Scranton, Pa. This is a hands-on, front-of-house position with at least 90% of your time spent supervising the restaurant and bar and sales calls for current and potential clients, or in a server, host, or bartender capacity, as business needs require. The right candidate will have a great attitude with an ownership and problem-solving mindset, model best practices, and actively coach and train team members. A dedication to serving world-class food is of utmost importance. Strong time and schedule management skills are essential. Knowledge of food, wine, cocktails, QSR and craft beer is expected, with at least some casual and QSR dining experience. Should have RAMP Manager certification or able to complete within 30 days of hire. ServSafe certification is a plus. Candidate must be a true hospitality-oriented person, and have high standards. Daily, consistent and positive interaction with guests is expected. This is a great opportunity to lead in the local restaurant scene! Responsibilities: Lead all aspects of restaurant and wholesale operation Collaborate with senior directors to establish vision and launch restaurant and wholesale accounts Collaborate with other property managers to execute project launch Partner with Senior Director of F&B to lead sales strategy and achieve financial targets Hire, train, and supervise a restaurant and bar staff to ensure the flawless execution of fine dining standards across all day parts, including working opening and closing shifts or covering staff absences when necessary Ensure proper food handling, alcohol management, cash handling, and workplace safety Perform the role of host, server, barista, cashier and/or bartender when business needs require Assist guests with advance orders and honoring special requests, finding ways to maximize guest count while preserving the quick service dining experience. Address and resolve customer concerns, finding opportunities to ‘surprise and delight’ guests Demonstrate excellent communication skills; be responsive to phone calls, texts, and emails Troubleshoot problems with point-of-sale systems Establish and maintain the order and inventory of alcohol. Ensure compliance standards are met for all aspects of restaurant Develop and execute a sales plan to meet or exceed budget Assume full responsibility for Entire P and L and the locations profitability. Collaborate and work with the culinary teams to achieve the vision for the concept and wholesale programs Manage staffing and scheduling including assisting in payroll preparation, in part by ensuring staff is properly clocking in/out and schedules are adhered to and labor costs are maintained within budget Manage financial results for expenses such as COGS on food, retail and beverages, Front of House (FOH) labor %s and bar/restaurant supplies within company and industry standards Grow guest counts through exceptional service, word-of-mouth advertising, sales blitzing and community engagement Performing Manager on Duty (MOD) coverage Lifting, bending, pushing, pulling up to 50 pounds Executing other related duties as assign or needs require Make all systems scalable to operate multiple locations Develop, track and initiate a wholesale sale strategy with regular emphasis on maintaining existing accounts and building new accounts Executing other related duties as assign or needs require Requirements Qualifications 5 years of experience managing restaurants preferred HIgh school diploma RAMP Manager certification or willingness to obtain ServSafe certification or willingness to obtain Strong commitment to excellence in customer service Commitment to and knowledge of NEPA sourced food and beverage preferred Excellent communication skills Positive attitude and commitment to do whatever it takes Demonstrated ability to manage sales, labor costs, COGs Proficiency in Open Table, Paylocity, Symphony preferred Must be able to work nights, holidays, and weekends Ability to lift up to 50 pounds

Responsibilities

The Restaurant Manager will lead all aspects of restaurant and wholesale operations, collaborating with senior leadership on vision, strategy, and financial targets, while ensuring flawless execution of fine dining standards. This role involves hiring, training, and supervising staff, performing service duties as needed, managing inventory, ensuring compliance, and assuming full responsibility for the Profit and Loss statement.