AT SPARKLING HILL RESORT WE ARE ALWAYS LOOKING FOR THE RIGHT CANDIDATE, AND WHILE SKILLS AND EXPERIENCE CERTAINLY PLAY A PART IN THE DECISION-MAKING PROCESS WE WILL FIRST LOOK FOR A CANDIDATE WHO WILL BE A GOOD FIT WITH THE TEAM PERSONALITY-WISE. WE ARE WILLING TO TRAIN THE RIGHT PERSON, AND SO IF YOU THINK YOU ARE READY FOR THE NEXT STEP IN YOUR FOOD & BEVERAGE CAREER THEN WE WANT TO HEAR FROM YOU!

The AM Restaurant Manager is responsible for coordinating, supervising and directing all aspects of the Restaurant, In-Room Dining and Banquet operations. Areas of responsibility will include ensuring a smooth and efficient breakfast, lunch and dinner service, set-up/tear down and execution of events and banquets, In-Room dining operations and other administrative tasks.

REQUIREMENTS

• Previous experience in a management capacity
• Previous Food & Beverage experience
• Experience in all aspects of customer service and people management
• Demonstrated ability to lead and direct a team
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Good training, coaching, and mentoring skills are essential
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, exhibits, and other events

QUALIFIED APPLICANTS MAY SUBMIT THEIR RESUME TO MS. KATHRYN MILLAR, ASSISTANT GENERAL MANAGER AT KATHRYN.MILLAR@SPARKLINGHILL.COM OR APPLY DIRECTLY VIA OUR CAREER SITE AT HTTPS://WWW.SPARKLINGHILL.COM/CAREERS/ . ONLY CANDIDATES SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Leadership: 1 year (required)

Work Location: In perso

• Liaise with customers and Events team regarding special functions
• Ensure that the F&B outlets are maintained impeccably that tables are set correctly
• Coordinate breakfast, lunch and dinner service to ensure a smooth and efficient flow while maintaining a high level of guest service
• Ensure that back of house areas are clean and organized at all times
• Ensure that inventory is accurately entered, counted regularly and discrepancies are promptly investigated and reported
• Ensure that stations have their correct materials in place
• Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay
• Maintain high standards of morale and personal appearance of all staff
• Ensure that all staff are always correctly and smartly dressed, that they offer professional and courteous service to guests
• Ensure that room service orders are executed promptly and that they comply with required standards and that they are picked up once complete
• Ensure fair and equitable discipline, in compliance with regulations
• Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard
• Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions
• Ensure regular reviews of all required stock and operating equipment at specified intervals
• Ensure that operating equipment is used properly and not abused, e.g. proper cloths used for cleaning
• Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
• Hold regular on-the-job training sessions to ensure that staff can perform their duties correctly
• Attend to customer complaints in a timely fashion
• Ensure that reports and administration requirements are submitted in a timely fashion
• Create and monitor schedule, ensuring that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
• Hold regular performance appraisals with staff, identifying areas for development and training needs and ensuring that this training is completed
• Ensure the use of fair and consistent discipline for all employees
• Circulate through the restaurant and make an active presence during service
• Communicate regularly with staff and guests alike during service
• Table touches
• Any other duties as required/assigned