JOB SUMMARY:

We are seeking a motivated and experienced Food Service Manager to oversee operations at the Skagway Pizza Parlor. This role involves managing daily food and beverage preparation, ensuring top-tier customer service, and supervising kitchen and front-of-house staff. The ideal candidate will ensure high-quality food standards, drive sales, and create a welcoming environment for guests.

QUALIFICATIONS:

Proven experience as a manager or supervisor in the food and beverage industry.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Ability to multitask and thrive in a fast-paced environment.
Knowledge of food safety regulations and industry best practices.
Experience with scheduling, inventory management, and ordering.
High school diploma or equivalent; further culinary training is a plus.
Willingness to work flexible hours

PHYSICAL REQUIREMENTS:

Ability to stand and walk for extended periods, including during busy service hours.
Lift and carry up to 50 pounds (e.g., supplies, cases of beverages).
Ability to bend, reach, and perform tasks in a fast-paced environment.
Comfortable working in hot, cold, and noisy environments (e.g., kitchens, dining areas).
Manual dexterity for handling equipment, utensils, and point-of-sale systems.

QUALIFICATIONS

Bachelor’s degree in Hospitality Management, Culinary Arts, or related field (preferred).
Minimum of 3-5 years of experience in food and beverage management.
Proven track record of managing staff and operations in a high-volume setting.
Certification, or willingness to obtain in food safety and alcohol service (e.g., ServSafe, TIPS).
Strong knowledge of budgeting, inventory management, and cost control.

SKILLS AND EXPERIENCE

Excellent leadership and team management abilities.
Strong problem-solving skills and ability to make decisions under pressure.
Experience in menu planning, event coordination, and vendor negotiations.
Ability to train and mentor staff to ensure exceptional service.
Proficiency in restaurant management software and point-of-sale systems.
Exceptional communication and interpersonal skills.

Oversee daily food and beverage operations, ensuring smooth and efficient service.
Train, schedule, and supervise kitchen and front-of-house staff.
Develop and maintain high standards for food quality, presentation, and service.
Create staff schedules to ensure appropriate coverage and manage labor costs.
Monitor inventory levels and coordinate orders for ingredients, beverages, and supplies.
Ensure compliance with health, safety, and sanitation regulations.
Handle customer inquiries, feedback, and complaints, resolving issues promptly.
Implement promotional strategies to boost sales and attract new customers.
Collaborate with management to develop new menu items and limited-time offers.
Oversee cash handling, sales reports, and financial transactions for accuracy.
Maintain equipment and arrange necessary repairs or maintenance.