ABOUT RSLWA

THE RETURNED & SERVICES LEAGUE OF AUSTRALIA WA BRANCH INCORPORATED (RSL WA) is one of Australia’s most renowned charities with 106 Sub-Branches serving over 6,500 members in WA and a rich history stretching back to 1916. We offer support services and established community groups that enable veterans and their families to thrive.
RSL WA is Western Australia’s leading provider of wellbeing, welfare, claims advocacy support for veterans, serving and ex-serving members of the Australian Defence Force (ADF) and their families. RSL WA uses best practice and innovation to deliver on its services and, by doing so, strives to maximise its community profile as a trusted and innovative organisation.

KEY REQUIREMENTS

Qualifications and Experience

• A diploma or tertiary qualification in a relevant area (e.g. hospitality, commerce) is strongly desired.
• At least 5 years of management experience within the hospitality industry
• Sound knowledge of food and beverage operations and the hospitality industry
• Demonstrated ability to lead a successful team and achieve outcomes.
• Commercial and financial acumen with proven ability to manage budgets and inventory.
• Knowledge and understanding of the principles and practices of Workplace Health and Safety.
• Current Driver’s Licence.
• National Police Clearance

Personal Skills and Attributes

• A true understanding and commitment to RSLWA’s Vision, Values and Objectives so that you can champion these through your work.
• Highly adaptable with ability to work flexibility, including out of standard work hours (for RSLWA events) as required.
• Excellent time management skills with ability to perform well in fast paced environment.
• Exceptional oral and written communication skills and customer service orientation.
• Exceptional attention to details.
• Ability to work autonomously, self-motivated, proactive and with a high-energy level
• A positive, warm, empathetic nature with a strong desire to make a positive difference to veteran’s their families and the wider WA community.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment.
Salary will commensurate according to experience.
Job Type: Full-time

Work Authorisation:

• Australia (Required)

Work Location: In perso

Guest Experience

• Ensure exceptional guest and member service.
• Address complaints promptly and professionally.
• Use feedback to drive continuous improvement

Operational Leadership

• Lead and supervise the Head Chef, Food & Beverage Manager, Concierge, and Sales teams.
• Oversee day-to-day operations across the kitchen, restaurant, events, sales, and concierge services.
• Responsible for compliance and profitability of the restaurant and function space
• Develop and implement long-term operational strategies.
• Conduct performance reviews and provide ongoing coaching and development.

Sales & Client Relations

• Develop and implement sales strategies and targets.
• Build and maintain strong client relationships.
• Analyse sales performance and lead the sales team to achieve results.

Guest Experience

• Ensure exceptional guest and member service.
• Address complaints promptly and professionally.
• Use feedback to drive continuous improvement.

Event Management

• Oversee planning and execution of private, corporate, and special events.
• Liaise with clients to understand needs and ensure successful delivery.
• Manage event logistics including staffing, setup, and pack-down.

Compliance & Safety

• Ensure compliance with all relevant regulations and standards.
• Implement and monitor health, safety, and emergency protocols.
• Conduct regular inspections to maintain safety and hygiene standards.
• Provide comprehensive WHS training and induction for staff