Looking for a Restaurant Manager to effectively manage and operate the entire store and team members in accordance with company policies and procedures, with an emphasis on control of production, customer service and team member supervision on behalf of our client, SR3 Foods Limited.

Qualifications and work experience required

• Relevant tertiary qualification such as Business management or equivalent.
• Food Safety Certificate and First Aid certification, preferred.
• Previous hospitality and customer service experience essential.
• Min 1 – 3 years of Experience in retail or hospitality with managerial position

• Control day to day operations by scheduling all team members.
• Recruiting the appropriate staff and train them in their specific duties, dismiss or take disciplinary actions against them.
• Handle local marketing and advertising ensuring circular promotional programmes are adopted and brand consistent. While setting prices so that the store presents a competitive offer to the market at all times.
• Ensure all new initiatives / ranging / promotions are effectively introduced to the store
• Prepare store budgets and ensure defined Store targets (Sales, GP and Nett Profits) are achieved through effective management of the Store. Aim for targets to exceed the advised levels.
• Ensure the store is optimally stocked during the hours of trade, and that stock levels are controlled appropriately. Ensure all appropriate signage is displayed correctly and that advertised product is displayed meaningfully.
• Order all stock for the entire pizza hut store and maintain records of stock levels and all financial transactions performed.
• Ensure all orders placed on time and all products are checked on arrival for quality. Ensure also that appropriate stock control / stock taking processes and procedures are in place. Liaise with suppliers as appropriate. Maintain stock levels at optimum whilst avoiding over stock situations to maximize sales.
• Ensure food quality and 100% customer satisfaction.
• Conduct staff meetings at allocated times
• Launch or create the menu items for manager’s special in addition to set menu to meet the local market demand.
• Set the prices for the menu items designed for particular store in addition to national price point ,keeping in mind the margins for the store.
• Handle the recruitment of team members, ensuring all team members receive an appropriate induction / orientation to the store and receive appropriate ongoing training support.
• Roster and monitor staff levels to ensure adequate staffing levels are maintained at all times and that the store keeps in line with wage percentage targets.
• Manage Holiday and Lieu Day levels to ensure liability is kept undercontrol.
• Maintain all the health and safety regulations.
• Handle customer enquiries and complaints appropriately, through to resolution and ensure effective interactions with customers at all times.

Qualifications and work experience required

• Relevant tertiary qualification such as Business management or equivalent.
• Food Safety Certificate and First Aid certification, preferred.
• Previous hospitality and customer service experience essential.
• Min 1 – 3 years of Experience in retail or hospitality with managerial position.