About the Role

As Restaurant Manager, you will be responsible for the smooth and professional operation of the Bistro, working closely with our Head Chef, Operations Manager and senior management team.

Your key responsibilities will include:

• Leading, motivating and developing the Bistro/front-of-house team
• Delivering a consistently high standard of customer service
• Managing busy lunch and dinner services
• Staff rostering and maintaining appropriate wage levels
• Recruitment, onboarding, training and ongoing staff development
• Ensuring presentation and service standards are maintained across every shift
• Working closely with the kitchen team to ensure efficient communication between front and back of house
• Managing customer feedback and resolving issues professionally
• Monitoring performance and identifying opportunities to improve the customer experience
• Ensuring RSA, WHS and Club policies and procedures are followed
• Supporting promotions, functions and major Club events
• Being actively involved on the floor during peak trading periods

About You

We’re looking for someone who:

• Has previous restaurant, bistro or hospitality management experience
• Is a confident and positive people leader
• Can manage a high-volume operation and remain calm under pressure
• Has strong communication and organisational skills
• Understands rostering, labour management and hospitality costs
• Sets high standards and holds their team accountable
• Is comfortable having difficult conversations when required
• Has a genuine passion for hospitality and customer service
• Is available across a flexible roster, including nights and weekends
• Wants to become an important part of the Club and help continue developing our hospitality offering
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