Hook & Reel’s Shelby, MI team is seeking an Operations Manager!
Hook & Reel is one of the most established Cajun Seafood restaurant brands in the United States.
Our mission is to provide all restaurant guests the best Cajun Seafood experience around! That vision can only come true with the support of great team members by our side.
Operations Managers set the tone for our business. We are looking for a motivated team leader who shares our deep love for taking guest experiences to the next level.
Dive right into your next adventure and join our growing family!

QUALIFICATIONS:

• Must have 3+ years Full-Service Restaurant Management experience
• Bilingual: Fluency in Mandarin & English
• 1+ years prior bartending experience
• State Mandated Food Handlers Certification
• Exceptional leadership, communication, and problem-solving skills.
• Understanding of World Class Guest Service
  Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Oversee all aspects of restaurant and bar operations to ensure a smooth and efficient service.

• Adherence to brand standards and operational procedures
• Adherence to all Federal, State, and Local guidelines
• Integrates all company initiatives and emphasizes with applicable staff
• Foster a positive work environment by motivating, coaching, and developing team members.
• Hiring and staffing the restaurant to meet established staffing pars
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Monitor service standards and work with the team to consistently exceed guest expectations.
• Follow-up on corrective action where necessary