Restaurant Reservationist

at  Mott32 Las Vegas

JOB SUMMARY:

The Restaurant Reservationist is the primary representative of the restaurant, handling phone inquiries, reservation requests, and informs guests about food and beverage offerings, and specials.

QUALIFICATION REQUIREMENTS

To succeed in this job, an individual must fulfill each essential duty and possess the required knowledge, skills, and abilities.

• High School Diploma or equivalent required.
• Minimum age of 18 years.
• A minimum of one (1) year of experience in reservation or a high-volume contact center is preferred.
• Proficiency in restaurant software, including POS, MS Office, and SevenRooms, is required.
• Must be able to work independently and complete tasks according to given instructions and standard practices.
• Ability to work in a fast-paced, busy environment with high call volume, which may be somewhat stressful.
• Work in a fast-paced, busy, and somewhat stressful environment with high call volume.
• Ability to handle sensitive information confidentially.
• Excellent interpersonal skills to interact with guests and staff.
• Excellent organizational skills and ability to work under deadlines.
• Ability to work a flexible schedule, including holidays and weekends.
• Excellent problem-solving skills in standardized situations are essential.

PHYSICAL REQUIREMENTS:

The physical demands outlined here are those an employee must meet to perform this job’s essential functions.

• Regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Employees should be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in various work environments, including confined spaces.
• Regularly required to stand and use their hands to handle objects, tools, or controls.
• Frequently reach with their hands and arms and engage in talking and hearing.
• Vision requirements for the job include close and peripheral vision.
• The work environment may contain unrestricted secondhand tobacco smoke.

Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Multi-line phone systems: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Las Vegas, NV 89109 (Required)

Work Location: In perso

DUTIES AND RESPONSIBILITIES:

• Confirms current day reservations through SevenRooms and phone verification, alerting management of large parties for high-volume orders.
• Communicate with guests regarding special requests and large reservations.
• Maintain a thorough knowledge of the resort and assist customers proactively with clear communication.
• Address inquiries, complaints, and requests with a positive approach.
• Respond to phone calls and emails promptly and professionally.
• Assist with general administrative tasks as needed.
• Keep workspaces clean and organized.
• Collaborate as a team to assist guests and employees.
• Maintain positive relationships with all employees.
• Maintain a professional appearance according to company standards.
• Perform additional duties as assigned.

The physical demands outlined here are those an employee must meet to perform this job’s essential functions.

• Regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Employees should be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in various work environments, including confined spaces.
• Regularly required to stand and use their hands to handle objects, tools, or controls.
• Frequently reach with their hands and arms and engage in talking and hearing.
• Vision requirements for the job include close and peripheral vision.
• The work environment may contain unrestricted secondhand tobacco smoke