POSITION OVERVIEW

The Reservations Manager is responsible for overseeing the reservation process of the restaurant, ensuring an efficient booking system, exceptional guest service, and optimal table management. This role requires strong organizational skills, excellent communication, and the ability to anticipate guest needs while maximizing restaurant revenue.

SKILLS & QUALIFICATIONS

• Proven experience as a Reservations Manager, Restaurant Host Manager, or similar role in hospitality.
• Strong organizational and multitasking abilities.
• Excellent communication skills (verbal and written).
• Familiarity with restaurant reservation systems (e.g., OpenTable, Resy, SevenRooms).
• Ability to remain calm under pressure and problem-solve effectively.
• High level of professionalism, attention to detail, and guest-oriented mindset.

PREFERRED EXPERIENCE

• Previous experience in fine dining, luxury hospitality, or high-volume restaurants.
• Knowledge of event coordination and VIP guest management.
• Experience training and leading front-of-house teams.

• Reservation Management
• Oversee daily reservations and booking systems (phone, email, online platforms, concierge requests).
• Allocate tables to maximize seating efficiency while maintaining guest satisfaction.
• Manage large party bookings, special requests, and VIP arrangements.
• Ensure accurate guest data and reservation details are recorded.
• Guest Experience
• Provide prompt, professional, and courteous responses to all reservation inquiries.
• Handle guest complaints or booking issues effectively.
• Maintain a guest database to recognize returning customers and personalize experiences.
• Liaise with hosts, floor managers, and kitchen staff to ensure smooth guest flow.
• Team & Operations Support
• Collaborate with the front-of-house team to optimize service during peak times.
• Work with marketing and events teams for special promotions or seasonal bookings.
• Prepare daily/weekly reservation reports and communicate guest trends to management.
• Revenue & Efficiency
• Implement strategies to minimize no-shows and last-minute cancellations.
• Assist in yield management—balancing reservation availability with walk-in traffic.
• Support upselling opportunities (private dining, tasting menus, events).