Restaurant Server at Sonesta Charlotte, NC

Berwyn, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

13.66

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Food Service, POS System Operation, Cash Handling, Table Service, Menu Knowledge, Safety Guidelines, Sanitation Guidelines, Communication, Teamwork, Organizational Skills, Attention To Detail

Industry

Description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service. Job Description Principle duties and responsibilities (Essential Functions) include: Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests. Demonstrate complete knowledge of the food and beverage menu. Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary. Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures. Periodically check-in with tables to ensure guests’ expectations are being met and exceeded. Maintain proper condition and cleanliness of dining areas, stations and servicing equipment. Complete all closing duties and reports as assigned. Adhere to established safety and sanitation guidelines. Adhere to uniform and grooming standards. Perform other duties or projects as requested by management. Qualifications and Skills Excellent organizational skills and attention to detail. Able to work quickly without compromising quality. Ability to work with minimal supervision and maintain a high level of performance. Attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Must be able to stand and exert fast-paced mobility for entire shift. Ability to work cohesively with co-workers as part of a team. Food handlers and TIPS certificates required. Previous front facing guest service experience required. Must read, write and speak the English language fluently. Experience with computerized cash registers preferred. Ensure overall guest satisfaction Additional Job Information/Anticipated Pay Range Pay range $12.66 to 13.66 per hour. Pay rate outlined follows contract requirements. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including: • Medical and Dental Insurance • Paid Vacation and Sick Days • Paid Holidays • Pension • Legal Services • Maternity and Parental Leave Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Responsibilities

The Restaurant Server is responsible for setting up and servicing food and beverage areas while ensuring high-quality guest interactions. They must operate POS systems, handle cash transactions, and maintain the cleanliness of dining stations.