The Service Manager will support the GM in relationship-building, the creation of positive and memorable guest experiences, and finding new and interesting ways to engage the community while not just meeting the budget but finding new revenue opportunities along the way.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong background in Guest Relations management or past Maître D’ experience at a high caliber.
• Listen, speak, and write clearly in order to negotiate, follow through, and effect change. It is essential to have the ability to apply what is heard from staff and guests into solutions best for all.
• High emotional maturity & ability to connect with others.
• Excellent interpersonal and negotiation skills to strive in a team environment.
• Excellent hands-on organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Basics of G Suite & scheduling software.
• Proficient with POS Systems and reservation systems.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• At least two (2) years of Food & Beverage management and/or Maitre D’ experience required.
• Event execution experience a plus.
• SF restaurant experience preferred, opening experience a plus.
• SF Department of Health certification (obtained at hire or shortly thereafter).

• Cultivate one of the most welcoming spaces in San Francisco - a place to see and be seen by locals and tourists alike, ensuring a fun time is had by all.
• Recruit, onboard, mentor, train, and coach team members, oversee new hires, and track team training.
• Drive the culture of hospitality, guide and inspire exceptional team performance, and mentor supervisors, and team members. Show how it’s done.
• Maintain a focus on the front door and with guest relations. Coordinate training as needed and work with management team to develop and support host staff.
• Oversee opening and closing procedures, ensuring completion of all side work before and after service.
• Cover the basics: cleanliness, timeliness, and consistency; follow the laws and mandates, demonstrate the qualities of a respectful leader of a business in our San Francisco community.
• Seek opportunities for enhancing guest experience and fostering memorable moments of hospitality.
• Find new and fun ways to ensure profitability - consider quality and community as key levers to pull.
• Participate in the daily workflow of the business - oversee standards adherence, scheduling, coverage, and service quality, understand and support budgets & profits, payroll, and tip sharing.
• Build team capability, knowledge, and resources to meet short and long-term objectives.
• Develop innovative solutions to enhance communication of guest and service information.