Restaurant Service Supervisor at Early Bird Night Owl

Carthage, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

20.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Training, Coaching, Guest Service, Inventory Management, Food Safety, Operational Skills, Time Management, Interpersonal Skills, Problem Solving, Attention to Detail, Communication, Team Collaboration, Customer Satisfaction, Event Planning, Quality Control

Industry

Hospitality

Description

Description JOB TITLE: Service Supervisor REPORTS TO: General Manager MISSION STATEMENT: At Wisco Taco Foxtrot, our mission is simple: serve up inventive flavors, Wisconsin charm, and laid-back fun; one taco and cocktail at a time. We’re here to bring people together in a vibrant, welcoming space that feels like your favorite hangout. Whether you're staying for hours or just stopping in, WTF is your go-to spot for food, fun, and unforgettable moments. OUR CORE VALUES INSPIRE WONDER Innovate with Flavor | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often POSITION SUMMARY: The Service supervisor is responsible for helping to manage the daily operations of the food and beverage operation, including guest service, inventory, and safety. The Service supervisor will work closely with the General Manager and Kitchen Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To be successful, you should exhibit leadership experience in food and beverage service, operational applications, and employee training techniques. You will have high standards when it comes to guest experience, understand brand standards, and you will take ownership and pride in your work. DUTIES AND RESPONSIBILITIES: Service Standards Responsible for daily operations, ensuring the quality and standards set forth by the General Manager Attend weekly manager meetings to receive service focus points, discuss details of upcoming events and programming, and communicate any operational needs or service bottlenecks Work a variety of scheduled floor shifts throughout the week to fill in staffing gaps, support the team, and lead by example, using any down time to find efficiencies, generate ideas for programming, events, and menus, and find areas of improvement for staff training Monitor that food quality is consistent, appealing, and prepared to guest specifications Be the expert whenever you are managing – understand the POS, steps of service, and menus inside and out Guest Experience Interact with guests to obtain feedback on quality of service and food in outlets Resolve guest complaints and coordinate with the General Manager to resolve issues Ensure consistency on each shift for guest perception – notice the small details (are we set up in time, is the team off their phones, do we have clean menus, are the tables wiped, is our host present etc.) Financial Performance Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries) Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met Collaborate with the General Manager to brainstorm programming and events Health and Safety Standards Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department Coordinate cleaning program and make recommendation for improvements Enforce Early Bird Night Owl/Wisco Taco Foxtrot human resources policies in all aspects of employee and guest relationships Team Hiring, Retention, and Mentorship Stay up to date with websites, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives Support and coach associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Wisco Taco Foxtrot’s core values Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. COMPENSATION: starting at $20/hr Requirements QUALIFICATIONS: Minimum of 1 year restaurant/bar leadership Strong leadership skills and the ability to train, coach, develop and motivate others Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment Attention to detail Highest level of integrity and a hands-on management style Experience with Toast point of sales system preferred Exceptional organizational and operational skills, and detail-oriented with proven time management skills Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking *Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays EDUCATION: High School Diploma / GED required Higher education degree in hospitality management or related field or equivalent work experience preferred PHYSICAL ABLITIES: Ability to be on your feet and alert for extended periods of time Ability to lift up to 35 lbs. as needed Continuous use of hands and arms Continuous bending, reaching, and twisting

Responsibilities

The Service Supervisor is responsible for managing daily operations, ensuring quality service, and supporting the team. They will also monitor guest experiences and financial performance while enforcing health and safety standards.