Restaurant Shift Supervisor at SSP

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

20.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organizational Skills, Teamwork, Supervisory Skills, Cash Handling, Training, Customer Service

Industry

Food and Beverage Services

Description

$20.00 / hour + Tip Pool Full Time Availability Dental, Vision, Prescription, Medical Benefits for Full-Time Employees Free Employee Parking This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles. SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: The Canadian Brewhouse, Belgian Beer Cafe, Tap & Pour, Boston Pizza, Tim Hortons, & Starbucks. Responsibilities as a Restaurant Shift Supervisor includes: Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. Understand that our guest is our #1 priority. Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. Communicate and clarify major job duties, priorities, and expectations to team members Provide support, direction, and encouragement in helping the team succeed in delivering business goals. Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly Assist team members in developing the skills and abilities necessary for improved performance. Responsibility for overseeing cash duties. Qualifications and Experience Minimum of 12 months experience within a busy restaurant/hotel environment. Excellent interpersonal skills and ability to interact with and motivate team members. Excellent communication and organizational skills. Ability to read, interpret, and articulate instructions using clear and direct language. Able to work as part of a team within a fast paced food service environment. Supervisory experience required. Cash handling experience required. ProServe certificate required. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

Responsibilities

The Restaurant Shift Supervisor supports the management team in ensuring service standards are met and provides direction to team members. They are responsible for coaching, monitoring performance, and overseeing cash duties.