At 400 Gradi, we are passionate about delivering an authentic Italian dining experience, specializing in our world-famous Neapolitan pizzas and traditional Italian dishes. We pride ourselves on offering high-quality food, excellent service, and welcoming atmosphere. We are seeking a dynamic and experienced Restaurant Supervisor to join our talented team and help us continue providing exceptional experiences to our guests.
Position Overview: As a Restaurant Supervisor, you will be responsible for leading the team during your shift, ensuring smooth operations, and providing the highest level of service. You will work closely with the restaurant management to drive efficiency, manage the floor, and lead by example in providing exceptional customer service. This is an exciting opportunity to take on a leadership role in a fast-paced, high-energy environment.

· Supervise and support the front-of-house team during service, ensuring smooth operations and excellent customer service.
· Lead by example, providing hands-on assistance where needed to deliver exceptional dining experiences.
· Monitor and maintain stock levels, ensuring the restaurant is well- stocked and prepared for busy service periods.
· Handle customer queries, feedback, and complaints professionally and promptly, ensuring customer satisfaction.
· Ensure the team follows health and safety regulations, as well as company policies and procedures.
· Assist in staff training and development to ensure high standards of service.
· Support the management team in staff rostering, performance reviews, and other operational duties.
· Manage customer feedback and complaints resolution.
· Assist in the opening and closing procedures of the restaurant.