Position Title - Restaurant Manager

Pay Rate: $67,000 to $80,000

Main duties:

• Opening and Closing the Hotel

• Assist Senior Management with the day to day operations of the various departments of the Hotel

• Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management

• Holding keys for the security of gaming, bar and bottle shop areas

• Promoting and marketing the business

• Management of inventory and ordering of stock for the Hotel

• Managing budgets and financial plans as well as controlling Hotel expenditure

• Delivering business results by achieving set targets KPI's and objectives set by Senior Management

• Ensuring compliance with licensing laws, health and safety and other statutory regulations

• Handling customer complaints in a timely manner

• Leading and compiling the daily handover for the next Duty Manager

• Ensure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standards

• Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required

• Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained

• Conduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintained

• Other incidental and peripheral duties as requested by the Employer

Customer Service:

• Respond to customer requests/complaints in a professional and timely manner

• Offer assistance to hotel customers

• Promote the Employer’s services and facilities to customers when appropriate

• Make Hotel customers feel welcome

• Assist in maintaining customer service standards set by the Employer

• Ensure the work area complies with the highest standards of cleanliness and good order

• • Ensure that customers are served in a professional and diligent manner