SKILLS & QUALIFICATIONS:

• 1+ year of experience in a supervisory or team lead role in food service or retail.
• Excellent customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math and cash handling skills.
• Availability to work weekends, evenings, and holidays as needed.
• Must possess or obtain a California Responsible Beverage Service (RBS) Certification if serving alcohol (required as of 2022).
• Under California Food Handler Card Law (SB 602), management must have a valid California Food Handler Card within 30 days of hire.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assists in opening and closing procedures, including shift hand-offs and cash handling.
• Acts as shift supervisor, ensuring team members follow service and food safety protocols.
• Provides on-the-floor support by taking orders, preparing food, and assisting customers.
• Trains new team members and provides coaching under the direction of the Restaurant Manager.
• Helps with inventory, restocking, and cleanliness of the restaurant.
• Reports operational issues or employee performance concerns to the GM and AGM
• Ensures a safe and welcoming environment for customers and team members.
• Works collaboratively with team members to meet performance and sales goals.
• Performs tasks as assigned by the GM and AGM, including back-of-house and front-of-house work.
  Requirements:

ESSENTIAL FUNCTIONS:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Sit and stand for extended periods of time, walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.