Restaurant Supervisor at Basecamp Resorts

Canmore, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

22.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Training and Development, Communication, Guest Relations, Customer Service, Food Handling, Organizational Skills, Teamwork, Attention to Cleanliness, Problem Solving, Wine Knowledge, Cocktail Knowledge, Fine Dining Service, Polite Attitude, Fast-Paced Environment, Trustworthiness

Industry

Hospitality

Description

Restaurant Supervisor Everwild by Basecamp, Canmore About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? Quarterly gratuity program! Paid lunch breaks Group health benefits plan (Dental, Vision, Paramedical, and more) Generous staff discounts at all our properties Family and friends discount at Basecamp properties Company paid staff events. Room for advancement in our growing company Be part of western Canada's fastest-growing hospitality brand A hands-on people focused Basecamp culture Position Overview We’re seeking a Restaurant Supervisor who will be responsible for helping lead the Front of House team, demonstrating exceptional passion for cuisine, a solid grounding in wine and cocktails and familiarity with fine dining service standards. You will need to be quick on your feet and have a polite and friendly attitude. Shifts: Full-time permanent. Days, evenings & weekends. Wage: $22 per hour plus gratuity Key Responsibilities Staff Management Provide hands on support in all FOH departments when needed to maintain adequate staffing levels Supervise staff to ensure high standards of service Ensure all service staff are using appropriate dialogue with guests Implementing and monitoring all dress code and uniform policies Staff Training and Development Preparing and hosting motivational daily pre shifts Ongoing product knowledge training Assist with organizing and implement training for all new FOH staff Communication and Delegation Daily pass-on to ensure communication between all management Updating pre shift notes between shift and after Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team. Coach and communicate with employees in a fair and consistent manner Guest Relations and Retention Communication with all service staff to get to know regulars, their dining habits and preferences Ensuring that the hosts and servers are updating OpenTable customer notes daily Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc. Requirements Minimum 3 years restaurant serving or waitering experience. Valid Pro Serve. Experience in a supervisor role an asset. Sound knowledge of proper food handling procedures. Experience working in a fast-paced environment and as part of a team. Attention to cleanliness and safety. Patience and customer-oriented approach. Excellent people skills with a friendly attitude. Responsible and trustworthy. Excellent organizational skills. Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

Responsibilities

The Restaurant Supervisor will lead the Front of House team, ensuring high standards of service and effective communication among staff. Responsibilities include staff management, training, and maintaining guest relations.