Bondi Pizza Pty Ltd is seeking an enthusiastic and experienced Restaurant Supervisor to join our team at our Macquarie Park location. This is a full-time position where you will play a crucial role in ensuring our restaurant operates smoothly and delivers exceptional customer experiences. As Restaurant Supervisor, you will bridge the gap between our management and front-of-house teams, maintaining high standards of service, food quality, and customer satisfaction whilst supporting the restaurant's operational excellence and profitability.

Key responsibilities

- Supervise and manage front‑of‑house staff, including servers, hosts, and bar personnel, ensuring they deliver outstanding customer service

- Monitor service quality and food presentation standards, ensuring consistency with Bondi Pizza's brand and operational expectations

- Train and mentor team members on service protocols, menu knowledge, and customer service best practices

- Manage table allocations, seating arrangements and guest flow to optimise restaurant capacity and customer satisfaction

- Handle customer inquiries, complaints and special requests professionally and promptly, resolving issues to maintain positive guest experiences

- Assist with opening and closing procedures, including cash handling and till reconciliation

- Maintain accurate records of reservations, customer feedback and incident reports

- Collaborate with kitchen and management staff to ensure smooth coordination between front and back‑of‑house operations

- Support inventory management and stock rotation as required

- Contribute to maintaining a clean, safe and welcoming dining environment that complies with health and safety regulations

What we're looking for

- Proven experience as a restaurant supervisor, head server, or similar supervisory role within a hospitality environment