Restaurant Supervisor at Great Lakes Management Group

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Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

22.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Excellence, Shift Leadership, Team Supervision, Coaching, Employee Development, Problem Solving, Event Coordination, Banquet Service, IHG Brand Standards, Time Management, POS Systems, Microsoft Office, Cash Handling, Inventory Management, Compliance, Service Recovery

Industry

Leisure;Travel & Tourism

Description

JOB TITLE Food & Beverage Supervisor REPORTS TO Food & Beverage Manager POSITION SUMMARY The Food & Beverage Supervisor assists in the daily supervision of restaurant, bar, banquet, and room service operations. This position supports the Food & Beverage Manager by ensuring exceptional guest service, maintaining brand standards, supervising team members during assigned shifts, and promoting operational efficiency. The Food & Beverage Supervisor provides leadership on the floor, coaches team members, resolves guest concerns, and helps ensure consistent service quality while supporting the hotel's Anchors for Success. CORE COMPETENCIES * Guest Service Excellence & Service Recovery * Daily Food & Beverage Operations * Shift Leadership & Team Supervision * Coaching & Employee Development * Communication & Problem Solving * Event & Banquet Service Coordination * IHG Brand Standards * Organization & Time Management * Accountability, Ethics & Integrity * Anchors for Success ESSENTIAL DUTIES & RESPONSIBILITIES GUEST SERVICE & EXPERIENCE * Deliver exceptional guest service and ensure consistent service standards during assigned shifts. * Address guest concerns promptly and professionally, escalating issues to the Food & Beverage Manager when appropriate. * Support service recovery efforts to ensure guest satisfaction. * Assist team members during busy service periods. * Monitor dining areas to maintain cleanliness, organization, and service quality. SHIFT LEADERSHIP & OPERATIONS * Supervise daily restaurant, bar, banquet, and room service operations during assigned shifts. * Direct and support servers, bartenders, hosts, and other front-of-house team members. * Ensure proper execution of banquet events and BEOs. * Monitor service flow and staffing needs throughout the shift. * Assist with opening, closing, and shift change procedures. * Ensure compliance with hotel policies, brand standards, and departmental procedures. * Communicate operational issues and guest feedback to the Food & Beverage Manager. ADMINISTRATIVE RESPONSIBILITIES * Complete shift reports and required documentation. * Assist with maintaining menus, signage, and operational materials. * Monitor inventory levels and communicate supply needs. * Support department meetings and training sessions. * Maintain accurate records as assigned. TRAINING & TEAM DEVELOPMENT * Assist with training and onboarding new team members. * Provide coaching and feedback during daily operations. * Reinforce service standards and Anchors for Success. * Promote teamwork, professionalism, and accountability. * Assist the Food & Beverage Manager with performance coaching and corrective action documentation as needed. FINANCIAL RESPONSIBILITIES * Help minimize waste and control operating costs. * Monitor proper portioning and beverage controls. * Follow cash handling procedures and report discrepancies. * Support labor efficiency by maintaining productive staffing during assigned shifts. COMPLIANCE & SAFETY * Ensure compliance with health, safety, sanitation, and liquor regulations. * Monitor cleanliness and safety throughout food and beverage areas. * Report maintenance or safety concerns promptly. * Ensure adherence to hotel policies and IHG brand standards. EDUCATION & EXPERIENCE Required * Previous food and beverage supervisory or lead experience preferred. * Strong customer service and communication skills. * Proficiency with POS systems and Microsoft Office. * Ability to work flexible hours including nights, weekends, and holidays. * Ability to lift up to 50 pounds and stand/walk for extended periods. Preferred * Experience in a full-service hotel or upscale restaurant. * Bilingual skills are a plus. EMPLOYMENT STATUS Non-Exempt (Hourly); Full-Time; Flexible schedule including nights, weekends, and holidays.

Responsibilities

Supervise daily restaurant, bar, banquet, and room service operations to ensure exceptional guest service and brand standard compliance. Lead and coach team members while managing shift flow, administrative reporting, and operational efficiency.