Job Description

Roles & Responsibilities

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction. Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest. Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.

Desired Candidate Profile

• Minimum of 1 to 2 years experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills Should be result & quality driven. Ability to handle high volume with attention to detail Ability to cope with changing priorities and multiple tasks at the same time