Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview:
The Restaurant Supervisor Lead is responsible for supervising the Restaurant Supervisory Team and the front of house team ensuring the team meets and exceeds guests’ expectations within their level of responsibility. The Restaurant Supervisor Lead will work closely with the General Manager and Assistant General Manager to help oversee the all aspects of the venue and the team.
This role pays an hourly rate of $19.00-$23.00.

Responsibilities:

• Supervises shift coverage and coordinates breaks for team members.
• Supervises the team in maintaining a clean and presentable work area.
• Ensures the venues are stocked and prepared for service at all times.
• Complies with all departmental food and franchise contractual agreements.
• Conducts end of shift reports.
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary.
• Provides on-going supervision and mentoring to team members.
• Monitors product quality and ensures high level guest service.
• Coordinates in the on-going coaching and mentoring of team as directed by department management.
• Must maintain excellent attendance and be available to work events varied schedules per business need.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to clearly communicate, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Communicates in a positive, respectful manner to both internal and external guests