Job Description

Roles & Responsibilities

• Oversee daily restaurant operations, ensuring that service standards are met and customer satisfaction is prioritized.
• Coordinate and train staff on service protocols, menu knowledge, and health and safety regulations to maintain a high-performing team.
• Manage inventory and supply orders, ensuring that stock levels meet the demands of service without excess waste.
• Handle customer inquiries and complaints professionally, resolving issues promptly to enhance the dining experience.
• Schedule staff shifts and manage labor costs effectively to optimize restaurant efficiency and employee satisfaction.
• Monitor food quality and presentation, collaborating with kitchen staff to ensure consistency.
• Conduct regular inspections of dining areas and restrooms, ensuring cleanliness and compliance with health standards.
• Assist in creating and implementing promotional strategies to attract new customers and retain existing ones.
• Prepare reports on sales, customer feedback, and staff performance to inform management decisions and improve operations.
• Foster a positive work environment through effective communication, team-building activities, and recognition of employee contributions.

Desired Candidate Profile

• Minimum of 3 years of experience in a supervisory role within the food and beverage industry, demonstrating leadership capabilities.
• Relevant educational background, preferably a degree in hospitality management or a related field, showcasing foundational knowledge.
• Experience in managing diverse teams, with a focus on training and developing staff to enhance their skills and performance.
• Strong customer service orientation, able to engage with guests and resolve conflicts with a positive attitude.
• Proficiency in point-of-sale (POS) systems and restaurant management software, enhancing operational efficiency.
• Ability to multitask and work in a fast-paced environment, maintaining composure under pressure while ensuring quality service.
• Excellent communication skills, both verbal and written, to effectively interact with staff and customers alike.
• A proactive mindset with strong problem-solving skills, capable of anticipating challenges and implementing solutions.
• Physical stamina to stand for long periods and perform various tasks, contributing to the overall efficiency of restaurant operations.