A full-time Restaurant Supervisor position is available in Canberra ACT 2601

SKILLS

The role requires you to have at least a relevant AQF (or equivalent) Certificate II or III and 1 year of relevant work experience.

RESPONSIBILITIES

The Restaurant Supervisor is responsible for supervising and coordinating the day-to-day operations of the restaurant during allocated shifts to ensure exceptional customer service and smooth operational performance. The role focuses on leading staff on shift, maintaining service standards, supporting training and operational procedures, and assisting management in achieving business objectives.

REPORTS TO

Restaurant Manager / General Manager

POSITION DUTIES

- Supervise restaurant operations during rostered shifts and ensure service standards are consistently maintained.

- Lead, motivate, and support front-of-house staff to deliver high-quality customer service.

- Assist in maintaining the company’s culture, values, and professional workplace standards.

- Ensure the highest level of customer satisfaction by responding to customer enquiries, complaints, and feedback promptly and professionally.

- Conduct pre-service staff briefings and communicate operational updates, menu changes, and daily expectations.

- Assist with training and mentoring staff to ensure service procedures and standards are followed.

- Support the implementation and maintenance of standard operating procedures and sequence of service standards.

- Monitor staff performance during shifts and report any concerns to management.

- Assist with preparing and managing staff rosters as directed by management.