POSITION OVERVIEW

The Front of House (FOH) Supervisor plays a key role in ensuring smooth day-to-day operations of the dining room, bar, and guest service areas. They support the management team by leading staff, maintaining service standards, and creating a positive guest experience. The FOH Supervisor acts as a bridge between staff and management, providing guidance, training, and accountability on the floor.

GUEST EXPERIENCE

• Ensure all guests receive exceptional, welcoming, and professional service.
• Handle guest inquiries, complaints, and special requests with urgency and professionalism.
• Monitor the flow of service, supporting staff during peak periods.

QUALIFICATIONS

• 2+ years of experience in a front-of-house restaurant role (supervisory experience preferred).
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Knowledge of POS systems and basic cash handling.
• Flexible availability, including evenings, weekends, and holidays.