We are looking for an enthusiastic and experienced Restaurant Supervisor to join our wonderful F&B Team. This is a full-time, permanent position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.
We offer a competitive salary of £13.76 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The Restaurant Supervisor will support the Restaurant Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.

YOUR KNOWLEDGE & CAPABILITIES:

• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
• You are incredibly motivated and take pride in your work.
• You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
• You have strong organisational and leadership qualities.
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
• You are confident in handling guest complaints.
• You can work well under pressure in a fast paced and changing environment.

PROVEN EXPERIENCE/QUALIFICATIONS:

• Minimum of 2-years’ experience in Food & Beverage or the hospitality industry
• Previous experience in a supervisory role.
• Experience, knowledge and understanding in the luxury hospitality industry.

• You will be responsible for the smooth running of the daily F&B operations at SCHLOSS Roxburghe
• To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
• You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example.
• You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
• Lead daily briefings to ensure all relevant information is shared.
• You will maintain the highest standards of service, room preparation and presentation throughout Charlie’s restaurant.
• Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
• Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
• You will maintain consistent and effective communication with all departments to ensure the smooth running of the breakfast restaurant service.
• Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
• Proficiently up sell and encourage other team members to do the same at every opportunity.
• You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
• You will actively manage on the floor while building a rapport with colleagues and guests.
• You will manage guest recovery situations promptly and effectively and communicate updates.
• Support management with stock takes, organisation and counting.
• You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
• Support with training of new team members.
• You will give regular feedback and recognition to team members.